Great Resort Vacations FAQs
Frequently Asked Questions
Q: How do I get started with my membership?
A: Your membership is active immediately. Log in to your member website using the credentials provided at signup. You may call the number on your contract or wait till your owner education for help setting up your login and navigation training.
We recommend starting with the new member videos on the Home Page—go to “More Benefits” and then “How to – Member Videos.” You may also see member and employee submitted short tutorials and articles on our posts page.
Q: Who can use my membership?
A: Authorized family members listed on your membership form have unlimited access to Cruises, Hotels, Cruise Getaways, Fantasy Getaways, Staycation Getaways, and Value Getaways. Note that members under 21 (and sometimes under 25 for condo resorts) may require an adult present—policies vary by resort.
Your membership includes a limited number of full-week Resort Condo stays outside the Value Getaways program. Be mindful that authorized family members using these benefits will reduce your available stays.
Q: Can friends use my membership benefits?
A: Friends may be included in reservations you make, but cannot use your membership directly or book on their own.
Q: What can I book online, and what requires a phone call?
Book Online:
- Hotels and luxury resort condos worldwide
- Cruise itineraries from all major cruise lines
- Airfare on major airlines
- Car rentals from major companies
Call to Book:
- Cruise Getaways Hot Ticket listings (specially negotiated cruises)
- Condo Getaways (resort condos in the US, Mexico, Caribbean, Canada, Hawaii)
- Staycation Getaways (3–5 night hotel stays)
- Fantasy Getaways (packaged vacations like Orient Express, African Safaris, Around the World Cruises)
Phone bookings are required for specially negotiated, perishable, or complex itineraries. Call the number at the top of your member website.
Q: I can't find deals. I need help.
A: If you would like help booking, or would like to have a zoom meeting training on how to find deals and navigate the members site, you may book an appointment on our members page. Scroll down to Owner Education.
You may also call the concierge service, located at the top of every page in the members site.
Our inventory is best utilized for those motivated to check back often, be flexible with date availability and those willing to jump on opportunities. However, we do have common, high-inventory vacation spots for those that prefer to prepare well in advance.
Q: Can I travel at the last minute?
A: Yes, if you are flexible with destinations and dates. Last-minute deals are available on a space-available basis—Condo Getaways, for example, sometimes offer full-week stays starting at $249. For fixed plans, we recommend booking in advance.
Q: What is travel insurance, and should I purchase it?
A: Travel insurance limits your financial exposure for trip cancellations or interruptions due to covered reasons (illness, injury, death of a loved one, baggage loss/delay). It also provides 24-hour worldwide emergency assistance. Ask a travel team member for details when booking.
Q: How do I change my password or email address?
A: Click “My Account” in the top right menu, update your information, and click “Save.”
Q: When are Annual Support Fees due?
A: Annual Support Fees are charged yearly. If you signed a Sure Pay Authorization, the charge will process automatically to your designated credit card or checking account. You will receive mailed notice before any charge. Without Sure Pay, you will be billed.
Q: Can Annual Support Fees increase?
A: Yes. Fees may increase periodically based on the Consumer Price Index from the Bureau of Labor Statistics. You will receive advance notice of any increase.
Q: Can I travel after my membership expires?
A: If your travel dates fall after your membership expiration, you must pay your Annual Support Fee before completing the booking or traveling.
Q: How will you contact me with offers?
A: We typically send 2–3 emails per week with member-exclusive offers. You may opt out at any time by calling customer service. We also host periodic webinars with major suppliers (e.g., Viking Cruise Lines, NCL) featuring exclusive deals for attendees.
Q: What happens if my benefits change?
A: While printed materials reflect benefits at the time of printing, enhancements are added regularly. The most current version is always available on your member website.
Q: Do you offer a price match guarantee?
A: Yes. Details are available under the “Resources” tab on your member website.
Q: I saw mixed reviews online. What is the difference between your website testimonials and public review sites?
A: Authorized family members listed on your membership form have unlimited access to Cruises, Hotels, Cruise Getaways, Fantasy Getaways, Staycation Getaways, and Value Getaways. Note that members under 21 (and sometimes under 25 for condo resorts) may require an adult present—policies vary by resort.
Your membership includes a limited number of full-week Resort Condo stays outside the Value Getaways program. Be mindful that authorized family members using these benefits will reduce your available stays.
Q: I saw mixed reviews online. What is the difference between your website testimonials and public review sites?
A: Our website features verified active members. We are currently rebuilding our presence on public review platforms with feedback from current travelers. Past promotional offers generated feedback from individuals who had not experienced the full membership.
Q: I received a vacation voucher. Is this trip free, and who handles my booking?
A: Vacation vouchers are promotional gifts providing subsidized, budget-friendly trips through our independent fulfillment partner, Casablanca Express. They are not all-inclusive free packages.
Important details:
- Fulfillment:Casablanca Express handles all bookings, customer service, and travel arrangements. We do not manage reservations, availability, or inventory.
- Costs:Travelers are responsible for mandatory government taxes, resort fees, and standard deposits as stated on the certificate.
- Requirements: Successful booking requires following voucher instructions carefully, maintaining date flexibility, and reviewing all terms in advance.
Q: Who do I call with questions about my membership?
A: Call the phone number listed at the top of every page on your member website. You may also contact us here.